Soccer Shots - Waterloo Region

Policies and Disclaimers

Enrollment Policies & Disclaimers
Any changes we make will be retroactive and supersede all previously shared policy & disclaimer language. Only the most up-to-date policies and disclaimers will be operative.

WEATHER POLICY:

• At Soccer Shots we play in the rain! However, all temperatures, wind speeds, and humidity percentages that do not fall within serviceable conditions may be deemed unplayable and will require your scheduled session to be canceled or postponed. Soccer Shots reserves the right to hold outdoor or indoor sessions in all weather conditions while considering the health and safety of participants and staff. 

SPECTATOR POLICY:

• We recommend that families adhere to a two-spectator limit per family to respect local crowding recommendations, operate within capacity limits agreed upon with our local partners, and reduce the overall foot traffic and distractions at our programs.
• Any spectator present at our private event at a school or public park must have permission from the account holder of the participant to attend.
• Spectators must follow all guidelines and rules at the partnering location. Spectators who violate the Spectator Policy will not be permitted to attend all future private events.

REFUND POLICY:

• Refunds will not be issued for failure to attend a scheduled class.
• Should Soccer Shots find it necessary to remove a child from a class, a refund will be issued after deduction for classes that have already occurred.
• The Annual Enrollment Fee, which covers a Soccer Shots jersey's packaging, shipment, and delivery, will not be refunded if a parent cancels their child's enrollment.
• The Annual Enrollment Fee, which covers a Soccer Shots jersey's packaging, shipment, and delivery, may be refunded if we cancel a program for low enrollment. If your program is canceled for this reason, you may:
  • Email [email protected] for our Shipping Team email address.
  • Package and ship your jersey within seven days of the program being canceled due to low enrollment.
  • The jersey must have tags on it to show that it is unused.
  • Participants will be responsible for all shipping and handling costs for jersey returns.
  • We recommend that parents keep their Soccer Shots jersey and forgo the enrollment fee refund. That will ensure the participant's school year enrollment fee remains active and that your account will not be charged this fee again for the remainder of that enrollment period.
• Refunds requested after Week 3 of the program will be issued only for the remaining sessions of the season, not the entire season.
• Refunds requested before Week 3 of the program will be issued in full.
• No refunds will be issued for failure to attend a make-up class.
• All requests for account credits must be emailed to us at [email protected].
• A refund may not be accepted for any reason except:
  • The physical ability of the child to participate in the program.
  • A doctor's note from a family physician, pediatrician, or doctor.
• The refund policy is subject to change(s) at any time.
• The current refund policy will apply to any previous enrollments.

PAYMENT POLICY:

• Payment must be received before the first session.
• All payments must be received online through our website, with no exceptions.
• A valid credit card must be used to complete all purchases.

MAKE-UP CLASSES & CANCELLATIONS:

• All classes canceled due to inclement weather will not be rescheduled unless told otherwise. In the event of a cancellation due to weather, Soccer Shots Waterloo Region will provide you with a credit to your account for the canceled session.
• Make-up classes may be held on a different day or time than the regularly scheduled class.
  • Any dates scheduled as a make-up class will be listed in the product description of each program.
• Soccer Shots reserves the right to cancel any program due to insufficient enrollment. Upon cancellation, a full refund will be made.
• For park and community programs, there may be instances where a park or church/site schedules an event that conflicts with our agreed-upon start and end dates. If this is the case, there may be times when we have to postpone a session and add on another week due to this event. Please realize that when signing up for programs at parks, churches, and community sites, we do not have complete control of these types of events, and the set schedule may be subject to change.

ARRIVAL & DISMISSAL POLICY:

• (For Private and Child Care Centre only): Parents must sign out children from after-school programs at their session unless their child is signed up for aftercare. Parents are expected to arrive a few minutes before the session is complete. Children signed up for aftercare will be taken to aftercare when the session ends.
• If your child is to be picked up by someone other than yourself, please note the authorized pickup person on the registration.

For any additional questions or concerns you may have, please do not hesitate to reach out to us at [email protected] or (833)-722-0708.